Read Email 1 and answer the questions.
Read the tips in the WRITING FOCUS. Which tips does Email 1 NOT follow?
Read Email 2. Underline an example of formal language for each tip 1-6 in the WRITING FOCUS.
Read the LANGUAGE FOCUS. Complete the examples with words and phrases in Email 2.
Rewrite the following email to make it more formal. Use the LANGUAGE FOCUS to help you.
You have recently bought a product which doesn't work. Here are some notes you have started for the written complaint you want to make about the product. Add one or two sentences to each note. Use the phrases in the LANGUAGE FOCUS box to write your complaint.