Soluzione del esercizio 5 di Into Focus B1

Shopping for clothes

Shop assistant

• Can I help you?
• Would you like to try it on?
• The changing rooms are over there.
• How would you like to pay?
• Make sure you keep your receipt.

Customer

• Excuse me, I'm looking for a top.
• I'm a size 10.
• Do you have this in a size 12, please?
• I'll take it.
• Cash, please. / By credit card.
• If it doesn't fit , can we get a refund?

Making complaints

Shop assistant

• What's wrong with it?
• Do you have your receipt ?
• We can exchange it for a new one.

Customer

• I bought this dress last week but the zip doesn't work.
• I think it's faulty. / It shrank. / There's a hole in it. / The colour ran.
• I'd like a refund please.